Forgotten Your Lounge Login Details?
If you are unable to login because you are unsure of your password please use the password reset form below. If you cannot remember your Broker Ref or Username please contact one of our staff members as soon as possible.
Request A New Temporary Password:
Please complete the form below to begin the process of resetting your password. Once successfully processed this form will send an e-mail* with a new temporary password for you to use.
Please ensure that you enter the e-mail address that was used when your Lounge Account was created. If you no longer have access to the e-mail used please contact one of our staff members who will be able to assist you. The temporary password will be sent to the e-mail address entered. Once you have entered all the information and answered the verification sum press the 'Proceed' button:
* Although most e-mails are sent instantaneously please allow up to 30 minutes for your temporary password to be e-mailed to you. If you do not receive the e-mail please first check that it has not been placed in your spam/junk folder.